1f Gear Pilot support
Operated by 1f Event Technology Solutions LLC.
Support for 1f Gear Pilot.
Get help
Email gpsupport@1feventtech.com or call 656.251.8389 for Gear Pilot product support, feedback or privacy questions. For invitations, company membership, Job access and equipment assignments, your Company Manager is usually the first contact. No response-time guarantee or 24-hour support coverage is promised.
Include these details
Tell us your device model, app version and build, company and Job name, what you expected, what happened, and the steps that produced the issue. Include the time and exact error message when available. Share only the minimum necessary information; obscure private details in screenshots.
Keep your account safe
Never email a password, sign-in code, invitation link, access token, signing certificate or backup recovery key. For a suspected security issue, email support with the subject “Gear Pilot security report” and a brief description without secrets.
Installing Gear Pilot
Android: install 1f Gear Pilot from Google Play (US). iPhone: install 1f Gear Pilot from the App Store. Plans and free trials are bought in the Android app for now. Your store account and your Gear Pilot company email can be different. Accept the company invitation on a laptop or phone, then sign in to Gear Pilot on the phone with that invited email. Store access and company access are separate.
Only sample Jobs are visible
In Settings, check whether you are in local mode or signed in to the invited company account. Check Settings > Current Job and pick the intended Job. Ask your manager to verify your membership and assignment if it is missing. If you still see only sample Jobs, report the version shown at the bottom of Settings.
Work has not synchronized
Keep the app installed and retain its local data. Reconnect with the account that recorded the work, review the queue/error message, and check History before repeating an action. If an equipment action succeeded but a photo upload failed, report the photo issue rather than deploying the item again.
Keeping your own copy
Use the CSV export available to your role if you need a longer-lived copy of equipment data. A CSV does not contain deployment photos or a complete activity history and is not a full recovery backup. Approved Job retention is one year after completion. The production deletion and retention worker runs daily at 08:47 UTC and, per GitHub settings on October 18–19, 2026, is enabled. Encrypted backup copies are not currently expired on a 30-day schedule. Those backups may still contain data until they are replaced or removed. We will not restore a deleted account from backups.
Data and account requests
Delete my account is in Settings under Support and diagnostics, in the web app and in the Android app from Google Play. It is not in every installed build, so update the app first. If you cannot use the app, use the account deletion page or email gpsupport@1feventtech.com with the subject “Gear Pilot privacy request.” Include the account email and company, but no password. Removing a company membership is not the same as deleting an account. Terms and legal acceptance records are deleted with the account. Billing records are kept for tax purposes and are no longer linked to the person.
User guide
The current help guide covers invitations, field work and troubleshooting. Native features depend on the installed build. Open the Gear Pilot user guide. The public guide and support email were verified November 6, 2026.