Delete your 1f Gear Pilot account

1f Gear Pilot is operated by 1f Event Technology Solutions LLC.

Deleting your 1f Gear Pilot account does not cancel a store subscription. Subscriptions bought through Google Play or the App Store must be cancelled in the store. On Android, open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions, and cancel 1f Gear Pilot, or open https://play.google.com/store/account/subscriptions. On iPhone, open Settings, tap your name, then Subscriptions, and cancel 1f Gear Pilot, or open https://apps.apple.com/account/subscriptions.

Delete in the app

  1. Sign in on the web at https://app.1feventtech.com/. Signed-in release builds of the web app include Delete my account in Settings.
  2. Open Settings.
  3. Choose Delete my account when Settings shows it. Read the subscription notice, then type DELETE to save the request. The control is not in every Android or iPhone build. The current Corporate Android and iPhone package includes it and connects only to the staging service. There is no production-connected native build yet.
  4. Stay online, and synchronize any pending field work first. If you are the only Company Manager, appoint another active manager before you continue.

Saving the request signs you out of this device. It is not a confirmation that deletion has finished.

Ask without the app

If you can sign in on the web, open https://app.1feventtech.com/, go to Settings, and choose Delete my account.

If you cannot use the app or sign in, email gpsupport@1feventtech.com with the subject “Gear Pilot account deletion.” Include the account email and company name. Do not send a password or a sign-in link. This is the same support address used for privacy requests.

What is deleted

We delete the Gear Pilot sign-in, the personal profile, company and Job memberships for that account, and photos owned by the account. Terms acceptance records for the account are deleted. Personal notes and email addresses on activity you performed are removed or anonymized. Terms and legal acceptance records are deleted with the account.

What is kept, and for how long

Shared company equipment and anonymized activity stay with the company. Local Jobs stored only on a device are not erased by this request.

Billing records are kept for tax purposes and are no longer linked to the person. Security records can be kept. That includes purchase claims, subscription-verification records, and records used to prevent duplicate claims. They are not deleted on the same schedule as a finished Job. Purchase claims keep only a fingerprint (a hash), unlinked from the account, for 1 year. Security checks are kept for 30 days. Billing records are kept for 7 years without the account link, including for tax.

Before the account is deleted, the deletion worker stores a record that identifies the account by its ID only. That record does not include the account email or profile. Encrypted backups may still contain the account data until those backups are replaced or removed. We will not restore a deleted account from backups. On the current Supabase Pro plan, hosted database backups are kept for 7 days and do not include photo files. Support email follows the published support retention policy.

Timeline

A saved request is normally processed within a day or two, and within 30 days. You receive an acknowledgement that the request was saved. That acknowledgement is not a confirmation that deletion has finished.