Gear Pilot Help

1. Android: install 1f Gear Pilot from Google Play. It is available on Google Play in the US.
2. iPhone: install 1f Gear Pilot from the App Store.
3. When updating, choose Update in the store. Keep the existing app and its data.

Available on Google Play in the US and on the App Store for iPhone.

Your Apple or Google account gets the app from its store. Your Gear Pilot account gives you company and Job access. These email addresses can be different.

Accept company invitations and sign in using the exact email your manager invited to Gear Pilot. Managers should use that Gear Pilot email for equipment assignments and CSV imports.

1. Install 1f Gear Pilot from the App Store or Google Play.
2. Open the app and tap I was invited. Enter the exact email address your manager invited, then tap Email me a sign-in link.
3. Check this inbox on the same phone for an email from 1f Gear Pilot and tap Sign in securely. On iPhone, tap Open when it asks to open 1f Gear Pilot. The app opens signed in. If it doesn't, go back to the app and tap Email me a sign-in link again for a new link.
4. Agree to the service terms, then tap Join for your company. The app shows a short tour and opens your Job.

To switch Jobs later, open Settings > Current Job. If the expected Job is missing, ask your manager to check Job access.

If you have a company access code instead of an invitation, sign in first, choose Join, then tap Have a code instead? Do not enter an invitation email's link or token as a company access code. On iPhone, use this in-app path rather than relying on Open your invitation to open the app. The laptop web console is a separate browser workflow.

In the app, open Settings > Administration > People & Access and choose Invite. Under Invite Person, enter Name and the exact Email, choose the Role (Company Manager, Job Manager, Engineer or Viewer), tick the Jobs under Job Access, then choose Send Invitation. Company Managers automatically have access to every Job. A pending invitation offers Copy invite link and Resend email. In the web console the same form ends with Invite user. A pending invitation counts toward the company plan's participants.

A Job contains its equipment, Locations, participants, and activity. Field screens work in your current Job without asking; check Settings > Current Job before you start. Equipment responsibility (Assigned to) and physical placement (Location) are separate.

Managers maintain shared Jobs and permissions in the web console. Field users see the Jobs granted to them. Individual Personal Jobs remain on their device and are separate from company data.

Gear goes to your current Job, set in Settings under Current Job. Home has Deploy, My Work and, for planners, Plan, plus one-tap Move, Transfer, Collect and Check In buttons. On a phone or tablet with a camera, each of these screens opens with the camera live. Tap List to see the list instead; the phone remembers that until you tap the camera button again. Product Label OCR is a button on the camera screen. Nothing is saved until you tap the confirm button.

When the destination is already known, the camera button names the action, the count and the place, for example Deploy 1 item to Loading Dock, and that tap saves. A duplicate scan, an unknown item, an item assigned to someone else, or the wrong status changes the button to Review so you can check first.

1. Assign (Plan, then Assign) sets who is responsible for equipment. It does not move it.
2. Deploy has three steps. Pick equipment: scan, or in the list choose Assigned to Me or All Equipment, tick the items and tap Next. Where is it going?: choose the Location or Use this level, and open Specific Placement (optional) if needed. A planned placement is filled in for you. Keep it, edit it or tap Clear placement. When the items have different placements, each keeps its own unless you type one. Review and confirm: check Deploy To and the items, add a photo with Take Photo if you want one, then tap Deploy with the count. An item with a Planned Location skips Where is it going? So does any item when this phone remembers your last Deploy Location. Tap Change on review to pick another.
3. Move records a new Location for deployed equipment. Scan, or tick the items. If this phone remembers your last Move Location, the button names it, for example Move 2 items to Stage Left, with Change beside it; that tap saves. Otherwise tap Next, choose the place on Where is it going?, then tap Move with the count and the place on Review and confirm. A Move started from a Location's contents always asks where it is going.
4. Transfer hands responsibility to another person. Scan or select equipment assigned to you. Under Transfer To, each person is a button such as Hand 2 items to Sam Rivera. One tap on it saves the change; there is no second confirmation. Undo appears only while a handoff saved offline is still waiting to send. Once it is sent, ask the person to hand it back.
5. Collect records pickup from the field. Scan or tick the items and tap Collect with the count. Collected equipment still needs Check In.
6. Check In records return to the warehouse. Scan or tick the items. The button names the place, for example Check In 3 items to Warehouse; tap Change beside it to pick another Location, then tap the button. In Transit, Collected and Deployed items can be checked in. Confirm the physical return first.

Deploy also has Move, Transfer and Return shortcuts at the top; Return opens Collect and Check In. For batch status changes such as Make Available or Make Not Available, open Inventory and tap Actions.

Use History to review recorded actions. Available controls depend on your role, the equipment status, and the installed app version.

Under Equipment, select the records to reassign, including records across pages if needed. Check the selected count and review the destination person before applying. Unassign clears responsibility without deleting the equipment.

When Delete User is blocked by assigned equipment, use the offered reassignment or unassign choices in that workflow. Review all affected Jobs and equipment before confirming removal. Ask a Company Manager if a required action is unavailable.

1. Open your Job’s Reports page in the web console.
2. Expand Status, Assigned to, or Recorded Location and check the values you want. People and Location lists have search fields.
3. To show everything except Checked In for two engineers, choose Select all under Status, uncheck Checked In, then select the two engineers under Assigned to.
4. Click Apply filters. Matches may have any selected status and either selected person, but must also match the selected Locations and report search.
5. Export Report CSV or Print / Save PDF uses the applied results, even if you have since started editing the filters.

Select all includes options hidden by a dropdown search. Clear unchecks that category; no checked options means no results. Clear filters restores all categories and clears the report search.

Start with the template offered in the app or console. Select the destination Job. Tags and serial numbers may be reused in different Jobs; each Job keeps independent equipment, assignment and history. Clear Asset ID when copying a CSV from another Job; retain it only when updating records in the selected Job. Review the import preview and resolve errors before committing. Use each recipient’s Gear Pilot email in Assigned To Email, not their Apple or Google store email.

Specific Placement does not need a Current Location Path. To record where equipment should go before it is placed, enter it with only a Planned Location Path, or with no Location. Until the item is Deployed or Collected, the field app shows it with the Planned Location.

Assign to pending account also accepts eligible pending people who have already activated a Gear Pilot account and have invited access to this Job. Use it as the file-wide default, or choose Retain pending assignment for just that email. Someone who has been invited but has not activated an account cannot receive equipment. A pending assignment does not install the app or give access to another Job.

Under Decisions for each email, each address is listed with its row count and status (Active, Pending invitation, Needs a decision, or Blank — unassign). Keep Use file-wide choice or choose Retain pending assignment, Import unassigned, Keep existing assignment (new items unassigned), Skip these rows, or Assign to a listed participant who has activated an account. No invitation is sent. Skip cannot be combined with Replace selected Job equipment. These controls are in the web console and the web field app while connected to a company. If you do not see them in the phone app, update it from Google Play or use the web console.

Open and synchronize the shared Job while connected before going offline. Supported field actions can queue for later synchronization within your saved permissions. Check for rejected or pending actions when you reconnect; local changes are not confirmed shared records until accepted.

For individual Personal Jobs, while Settings says your Jobs are on this phone only, open Local Backup & Restore and choose Save Complete Backup before replacing or repairing a device. Store the backup somewhere safe. Merge Backup adds missing records. Replace from Backup overwrites local work data with the selected backup. The confirmation says: Merge adds missing records. Replace overwrites everything on this device. Review the confirmation carefully. A local backup includes Personal Jobs, equipment, Locations, history and embedded photos, but not company server data or the pending company-sync queue. Verify the saved file and restored records. Reconnect with the original account and wait for zero pending actions before signing out or changing devices. Do not clear app storage to solve a sign-in problem.

Delete my account is in Settings under Support and diagnostics, next to Save Sync Diagnostics, when you are signed in and that build includes account deletion. The production Android and iPhone app includes it. It is not in every build. Removing someone from a company roster is a different action. Do not delete Jobs or shared equipment to remove a personal account.

A deletion request removes the Gear Pilot sign-in and personal profile after it is processed. Terms and legal acceptance records are deleted with the account. Billing records are kept for tax purposes and are no longer linked to the person. Shared company equipment and anonymized activity stay with the company. Individual Personal Jobs remain on the device and are not a substitute for cancelling a cloud account. Encrypted backups may still contain account data until those backups are replaced or removed. We will not restore a deleted account from backups.

This does not cancel Apple App Store or Google Play subscriptions. Store subscriptions must be cancelled separately in the store account that purchased them. Gear Pilot account deletion is not store billing cancellation, and store cancellation is not Gear Pilot account deletion.

You must be online, with no pending field work. A sole Company Manager must appoint another active manager first. Type DELETE to save the request. After a saved request the phone signs out. A saved request is not a confirmation that deletion has finished. Processing is normally within a day or two, and within 30 days. If the control is hidden, email gpsupport@1feventtech.com.

Choose a new photo up to 20 MB (20 MiB). Gear Pilot prepares a JPEG no larger than 1920 pixels on its long edge and 2 MB (2 MiB). Review the preview, use Zoom preview to check label readability, then choose Use this photo or Skip photo. A prepared photo must pass the size and dimension checks before it is saved. Existing photos and photos in backups, migrations and exports keep their original bytes.

In the connected console, open Equipment and choose Archived. Select an eligible item and choose Restore, or use Restore selected for a batch. Restoration preserves history and recorded/planned Location references; unsafe or unavailable Locations prevent restoration. Archived scope hides assignment and import controls. Switch to Active to resume ordinary equipment work.

If your account has no company yet, the No company yet screen offers Set up a company. On Name your company, enter the Company name and choose Create company. On Jobs, while this device still has local Jobs to move or an unfinished transfer, Set up Corporate workspace offers Move My Local Data, Start With an Empty Organization, or Open existing Corporate workspace. Export original local backup is on that screen. Use it before moving data.

Move one Job at a time. Choose Review selected Job, resolve the listed issues before upload, then Confirm upload of this Job. If interrupted, use Retry / resume selected Job. Choose Verify again and switch to Corporate only after server verification succeeds. Your original Personal Jobs and backups are preserved. A non-empty destination is rejected safely; do not delete existing Company Jobs to force a migration. If the feature is disabled or capacity/access checks fail, keep your original data and contact your Company Manager.

Plans have finite equipment, Location and Job allowances. Personal plans are Free, Starter, Standard and Top Tier. Corporate plans are Entry, Middle and Top Tier. Plans and free trials are bought in the Android app for now. Personal paid plans come with two calendar months free when the store offers the trial, and use the selected plan's allowances. Corporate plans come with one calendar month free, or 30 days where the store counts days, once per company. Store-confirmed dates govern renewal. An upgrade, cancellation or later resubscription does not start another trial. Open Settings, then Plan & Billing, for the plan on this account.

Plans and free trials cannot currently be purchased in the iPhone app. Open Settings, then Plan & Billing, for the plan on this account.

Corporate participants count once across the company. Managers and pending invitations count; one designated subscription administrator is excluded. Set subscription administrator changes the allowance designation, not roles or Job access. If usage is unavailable, Refresh rather than relying on an estimated count.

Completing a Company Job starts a one-year retention period for its records and photos. Reopening resets the period; archiving alone does not start it. In the web console, Details displays the deadline and notices at 30, 7 and 1 days and after expiry. The production deletion worker runs daily and removes a Completed Job and its photos after the one-year period. A notice does not start removal; completing the Job does.

Online Company Managers can open the Job, choose Details, and choose Export Job with photos (ZIP). Wait for verified ZIP preparation and confirm the browser saved the file. Photos retain original bytes. A missing photo, access change or changed account/company/Job cancels the export with No archive was saved. Report CSV and Print / Save PDF use the same filtered report rows and do not include photos.

Refresh Offline Copy while online and test reopening the correct Job before travel. Wait for All field work synchronized and zero pending work before changing account or device. Offline creation is available only in enabled rollouts. If access changes or a conflict blocks queued work, the work is preserved and is not sent under a different account. Return to the original account and ask a manager to reconcile the message. Do not clear storage, delete the app or repeat operations to hide the problem.

You are viewing Jobs on this phone only. In Settings, the Account card has Create account and Sign in. Sign in with the invited Gear Pilot account. When you are signed in to a company, that card shows your email and company, with Sign out and Use this phone only. Sign out signs out this phone only; your other phones stay signed in. Help is in the Settings menu. If Create account is absent, check for an update and send your manager the installed version/build. Do not delete the app or its data.

This message means the session on this phone was ended, for example after a password change on another phone. Sign in again with the same account. Unsent work and Personal Jobs stay on the phone. Do not clear app data or reinstall.

Check the invited email address, including whether you used your store email by mistake. Ask your manager to confirm company membership, Job access, and whether the invitation is still valid. Request a fresh invitation when needed. Avoid forwarding invitation links to other people.

The Android app is available on Google Play in the US. Check that your Google account and device use the US Play Store. On iPhone, search the App Store for 1f Gear Pilot. Store changes may take time to appear. Reopen the store listing later; ask your manager to check access if the problem continues. Do not uninstall to force an update.

Check your connection and the selected Job. Review pending/error messages and History before repeating an operation. If deployment succeeded but its photo failed, do not deploy again; report the photo problem. Ask your manager before making a second change to correct an uncertain result.